Shipment & Return Load Management

Maximizing outbound efficiency is important—but return loads are where profits often leak. DCC NG gives you complete shipment lifecycle visibility while auto-suggesting available backhauls.

Handling returns can be complicated and frustrating. Whether you're a customer or a shipper, ensuring unwanted products reach the right channel efficiently is crucial. At DCC NG, we simplify and accelerate the process for a seamless experience.

**Transform Your Returns Experience Today**

DCC NG encompasses various tools for streamlining logistics, encompassing aspects like dispatch, tracking, routing, and even managing the return of goods. 
Plan, assign, track, and close shipment legs while keeping an eye on reverse load potential.

What you get:
- Shipment-to-trip binding with stage-wise tracking
- Reverse load alerts based on completed delivery
- Integration with customer systems for load demand matching

**Hassle-Free Returns, Happy Customers**

DCC NG optimizes returns management from post-purchase to delivery, ensuring a seamless and efficient process while enhancing customer satisfaction.

Use Case:
A beverage distributor reduced empty return mileage by 19% after implementing automated return load assignment.

**Reduce the Cost of Returns Logistics**
- Enable local cross-docks to make critical decisions on returned items—destroy, restock, or refurbish—enhancing efficiency.
- Lower transportation costs by consolidating return volumes at the final-mile cross-dock.
- Automate return requests, dynamically update routes, and ensure accurate, timely processing.
- Enhance customer convenience with a seamless and efficient return process.

**Enhance Your Returns Management Today**
DCC NG returns management software offers end-to-end capabilities for pickup, receiving, inspection, and processing of returns and exchanges. What makes FarEye stand out is its seamless integration of return flows into your existing forward delivery network—boosting speed, efficiency, and cost savings.

We empower our customers with:
- A portal for easy returns initiation
- Options for refunds, store credits, and labelless returns
- Real-time tracking of the entire return journey, including refunds
→ Forward + Reverse, fully covered.